How Rentokil supports hotels and the hospitality industry

Rentokil offers industry-leading pest control expertise and technology, to provide the best solution for every part of your business.

We can tailor solutions to prevent and control pest infestations in bedrooms, hotel lobbies, bars and restaurants, offices and staff areas, external areas, food preparation and serving areas, and mitigate the risk of further infestations.

Discover the many ways Rentokil pest control can add value:

• Innovative solutions for hotels and restaurants
• Remote pest monitoring using connected technology with PestConnect
• Pest reporting & analysis for audit compliance with myRentokil
• Hospitality sector insights
• Unique technical capabilities

The potentially serious financial impact that pest infestations and poor hygiene can have on a public-facing business makes it essential to have effective pest control and hygiene measures in place.

A bad customer experience can result in complaints and have a negative effect on brand reputation. An outbreak of a food-borne illness or unsanitary food preparation and serving areas could lead to fines, suspension of business operations, closure and legal action, resulting in loss of revenue and customers.

As part of Rentokil Initial we can offer:

• • Exclusion: physical exclusion and pest-proofing of premises;
  • Restriction: removal of elements encouraging the presence of pests;
  • Destruction: quick effective pest control to eliminate an infestation;
  • Monitor: a range of pest monitoring tools give early warning of an infestation for efficient control.

The application of practical and scientific experience will provide a tailored solution for each site and business.

This is the first step in proactively managing the risk of pest infestation and protecting hotels and restaurants, by spotting signs of pests in a kitchen, or the early signs of an insect infestation and/or getting rid of flies in a restaurant or bed bugs in a bedroom.

Rentokil offers a wide range of products and services to deter and control pests depending on your business’s pest control needs. These include:

PestConnect is a system of connected devices that detect, capture or humanely kill a variety of pests using traps, bait stations and monitoring units.

The devices have a range of sensors that send pest capture and detection data automatically to a cloud storage system. This provides continuous 24/7 monitoring and protection essential for protecting food handling businesses from contamination. The technology enables a fast response from our technicians (exterminators) to take action on any issue that may arise and assess the food safety measures needed to mitigate the risk of infestation.

The PestConnect portfolio consists of:

• RADAR Connect for mice;
• AutoGate Connect for rats; and
• Cage Connect for wild mammals.

The myRentokil customer portal is a key solution we offer to our hotel and restaurant customers. This pest analysis and management system provides secure 24/7 access to comprehensive pest control records. It provides online documents and analysis and reporting tools that are essential support for the various food safety inspections.

The myRentokil portal gives access to real-time data and full understanding of the level of risk associated with pests and hygiene.

• Accurate, detailed records of pest activity: the myRentokil report identifies detected pest species, locations with activity, and site plans of the business with complete pest activity history.
• Recommendations to help improve the pest management program: a customer can manage open, pending and closed recommendations from the technician, with the ability to provide feedback at each stage.
• Interactive site plans to demonstrate pest management coverage: Site plans show all the devices and inspection points throughout the customer site, illustrating the defences against pest infestations.
• Reports deliver data directly to the customer: Reports can be tailored to customer specifications based on pest activity, recommendations, visits, and material usage. Reports can be automatically generated and emailed to the customer at selected intervals.
• Multi-site tools to manage an entire pest control program: Display a summary of the current status of the pest control program across the complete property portfolio or drill down to detail on individual sites.
• Proof of service: The Proof of Service Report captures all visit details a technician records during a visit.

Discover more about the advantages of data recording & pest management with myRentokil.

Rentokil delivers a consistent service model for multinational businesses, across multiple sites and throughout complex supply chains.

Food safety legislation, pest control and pesticide legislation and certification schemes vary from country to country as does pest control and pesticide legislation.

As a global leader in pest control, we provide reliable and professional advice to business owners in the hospitality sector around the world, using local knowledge and expertise. Our range of capabilities in solutions and services, research and development and regulatory expertise is unrivalled.

At Rentokil Initial we commission reports to gain valuable insights about industry and deepen our understanding of the challenges and requirements of businesses, including operators within the hospitality and leisure industry.

In 2015 we commissioned a report to investigate the role of emerging technology in the mitigation of risks and the advancement of global food safety

We aggregated data for 2015 collected automatically and recorded by our technicians for customers handling food across 51,000 sites in 27 countries. We found a quarter of sites overall had recorded pest activity. Overall, 52% of incidents related to rodents, 25% to flying insects and 16% to crawling insects.

An analysis of recommendations made by Rentokil technicians for the same 51,000 sites showed that 45% of incidents were related to sanitation and hygiene practices and 19% to building integrity.

In 2015 we also commissioned the Centre for Economics and Business Research (Cebr) to survey over 1,000 decision makers on the financial impact of pests on businesses. From the data gathered, Cebr estimated that in 2014 pest infestations caused an increase in operating costs of £5.8 billion for businesses in the five European countries surveyed and a revenue decline of £11.8 billion. Only 17% of businesses reported no loss of revenue from pest infestations.

The survey showed the three types of pest with the greatest impact on food businesses:

• Stored Product Insects (SPIs): the most expensive. 60% of businesses reported annual revenue losses of 1–9% due to SPIs.
• Rats: the most destructive. Over a quarter of businesses reported damage to electrical equipment and 20% reported machine downtime due to rats.
• Flies: the most likely to cause illness in staff. Flies cause 64% of businesses to worry about compensation claims and 11% to worry about staff illness.

Rentokil has long been at the forefront of providing our technicians (exterminators) with expertise in pest control and conducting pioneering research to find new pest control solutions.

From our first R&D labs, established in 1952, to a dedicated Video Unit producing training videos and documentaries set up in the 1970s, to our Global Technical Centre, we are unsurpassed in our technical capabilities.

Our 12,000 technicians are expert surveyors and exterminators. They undergo extensive initial training in pests and pest control, gain accredited professional qualifications and are supported with continuous training and personal development.

We have built up an experienced expert service team consisting of:

• High dependency technicians;
• Field technicians;
• Entomologists;
• Field biologists.

Rentokil technicians can respond quickly and effectively to deal with a range of pest control issues for customers at a local and global level.

Rentokil technicians have all the skills and tools required to help a customer meet their food safety requirements and standards for a specific customer location.

Our service offering includes pest control solutions, removing food safety risks and hazards, damage control, and reporting and documentation for auditing and compliance purposes.

Our Global Technical Centre is focussed on pioneering innovative new products and solutions, developing new technology and studying pest behaviour.

• research on pest behaviour provides insights for the development of smarter more effective ways to control rodents and insects;
• research on pesticides helps develop quick and safe solutions to minimise the use of toxic substances;
• research focuses on prevention, remote monitoring and added-value information management for reporting of pest activity.

The Product Development Team contains a broad range of product development expertise. The team possesses expert knowledge in design, development, testing and reliability.

Developing and championing new ideas at the same time as ensuring maintenance and continual improvement of product ranges to meet ever-changing pest infestation challenges.

The team includes experts in:

• microbiology;
• analytical chemistry;
• legislation and regulations;
• product formulation;
• electro-mechanical engineering;
• electronics;
• sensing technology.