Innovation & Services

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Digital Connected Pest Control

Digital Connect is an innovative technical solution developed by Rentokil Pest Control that is designed to protect businesses that are legally required to demonstrate high hygiene standards and those that have high value assets to protect.

The Digital Connect systems consist of an ecosystem of devices with a range of sensors that send data automatically to a cloud storage system. This Connect (sensing) technology provides the PestConnect portfolio of devices:

A customer portal collects the data from the cloud storage system and provides an integrated reporting and analysis system that allows businesses to monitor and analyse the data for their sites in real time.

This solution give customers unique and powerful tools to maintain high standards of pest control and comply with any legislative requirements.

PestConnect Innovation

PestConnect is a system of devices that detect, capture or humanely kill a variety of pests using traps, bait stations and monitoring units. These devices have been developed using our unique capabilities in research into pest behaviour and product development at our Global Technical Centre:

  • The devices have infrared sensors that can detect a pest and activate a trap or allow access to bait.
  • They then send their activation data to a database on the Rentokil server, and automatically trigger alerts to Rentokil technicians (exterminators) and customers via a dedicated wireless network or a GSM mobile network.
  • It is integrated with our customer portal, myRentokil which provides a range of information.

Business Benefits

The use of leading technology enables Rentokil to provide a unique pest control service that provides:

  • Continuous automated monitoring and protection against pests;
  • Effective and immediate treatment to control and minimise negative business impacts;
  • Fast response from skilled technicians who will identify sources of infestations and any further action needed;
  • Easy-to-access, real-time reporting gives immediate status of incidents online; and
  • Improved audit compliance provides additional assurance to third-party auditors.

Integrated pest management service

The PestConnect system together with the integrated myRentokil customer portal can be used as part of an effective integrated pest management service consisting of a five-stage process designed to help businesses protect valuable assets and comply with legislation:

  • Monitor: Continuous monitoring of the customer site via Rentokil’s innovative Connect solutions. Unique to Rentokil, these units make use of leading infrared technology to monitor your premises all day, every day.
  • Alert: As soon as the unit is triggered, a message is sent to an on-site control panel. This in turn sends a message to the Rentokil server within 60 seconds. Information is updated on the customer portal, providing a full audit trail that includes details of the time and location of pest activity. An alert is sent to the customer and details are sent to a local Rentokil technician.
  • Respond: Once notified, your local Rentokil technician (exterminator) will be in contact to arrange a visit at a suitable time for you.
  • Report: All service visit activity will be recorded on our customer portal — a unique, online reporting system. Accessible 24/7, it provides access to real-time information, allowing you to identify risks, recommendations and trends. Flexible features provide information such as trend analysis, interactive site plans and audit checklists.
  • Optimise: During the visit, the technician will survey the premises to identify any sign of infestation and recommend preventive measures required to optimise the integrated pest management strategy.


myRentokil is a secure portal that integrates with the PestConnect system and is provided to Rentokil’s customers for the management of their pest control activities. It provides a full range of risk-based reporting capabilities to help businesses comply with auditing requirements.

The system provides:

  • accurate records and demonstrates complete transparency all of pest activity and pest prevention and control measures;
  • 24/7 information access from a range of smart devices;
  • pest prevention recommendations with priority status updates;
  • intuitive user interface for ease of use;
  • multi-site capabilities supported by site plans, with ability to drill down to the level of detail required;
  • trend analysis of pest activity, including reports to support legislative reporting and auditing requirements for potential risks to be anticipated and preventative measures to be taken;
  • customised user reporting with the ability to schedule reports as required; document download facility.

See more information about myRentokil.

RADAR Connect

RADAR (Rodent Activated Detection and Riddance) is a device that captures, kills and contains mice humanely and hygienically.

RADAR is designed for businesses with zero tolerance to pests and where conventional poison baiting is not allowed for safety reasons, such as the food industry, pharmaceutical manufacturing plants and healthcare facilities.

It is designed to take advantage of a mouse’s natural and inquisitive behaviour in moving around inside a building, so it will enter the unit where it is automatically trapped.

See more information about RADAR Connect.

AutoGate Connect

AutoGate is a rat control and alert system designed to comply with Australian regulations governing the use of pesticides. It is a detachable unit that fits inside existing bait stations and uses a smart gate mechanism that opens to allow access to bait only when a rat is detected.

AutoGate is a patented and first-to-market solution to intelligently control access to bait.

It is designed for use in high-risk areas where children or pets may be present or in countries where legislation restricts permanent baiting to protect people and the environment.

See more information about AutoGate Connect.

Cage Connect

Cage Connect has been designed to deal with the issue of trapping live wildlife in an effective and humane way, without a technician needing to check the trap every day. Through using Cage Connect, trapping services can be extended to a period of one week, increasing the chances of trapping a pest animal. An automated alert sent over the mobile phone network when an animal is trapped enables a technician to respond quickly.

See more information about Cage Connect.